Integra or Synergy Client PC Assigned to Wrong IP Range

Integra or Synergy Client PC Assigned to Wrong IP Range

⚠️ Client PC Assigned to the Wrong IP Range

If a PC is on the wrong IP range (often due to DHCP), it may not connect to the database.

To resolve:

  1. Confirm the correct IP range via project documentation or in WSAdmin:
    ▶️ View video guide on checking configuration

  2. Check that the PC IP is in the correct range and can ping the database server:
    ▶️ See ping test example